Lorain County Printing and Publishing Company is looking for a Full Time Customer Service Representative.

If you have high energy, great organizational skills and a positive spirit, we want you to be a part of our team!

Ideal candidates would possess a customer service background (preferably 3 – 4 years experience) within a Customer Service Department or Call Center and some Sales experience.

Candidates must exhibit solid communication skills, accurate data entry, must be able to learn other industry specific computer programs and handle multiple phone lines. Additionally, candidates must have a strong work ethic, excellent attendance, be able to problem solve and must work rotating weekend and holidays.

We offer an exciting and challenging career opportunity with full-time benefits including medical, dental, vision, and 401(k). Potential candidates must be able to pass drug screen and background check.

DEPARTMENT : Customer Service

REPORTS TO : Customer Service Manager

Position Summary : Primarily responsible for providing effective customer service for all internal and external Lorain County Printing and Publishing Company customers by utilizing excellent, in-depth knowledge of company products and services as well as team members with the Customer Service Department.

Role Priorities :

Customer Relations

Problem Resolution

Time Management

Increase Revenue

Role Qualifications :

Must partner with the Sales team to provide customers with service as outlined in the departments polices and procedure.

Must address customer issues and ensure effective and long-term problem resolution.

Essential Functions :

Enter starts/stops/complaints

Process payments

Vacation packs

Complaint dispatching (shortages)

Assist in writing ads for both newspapers: type, create and up-sell

Process sales orders and maintain current customer data

Cold-Calling potential and past customers to support special pages

Provide timely and accurate information to incoming customer order status and product knowledge requests.

Process customer orders/changes according to established department polices and procedures.

Process customer credits according to established department polices and procedures.

Provide timely feedback to the company regarding service failures or customer concerns

Partner with sales reps to meet and exceed customer’s service expectations.

Perform other related duties as assigned.

Must be able to lift up to 25 lbs

Travel to Medina Gazette on a rotating basis as needed

Essential skills and Experience :

Minimum 2 years experience in a customer service role

Time Management: the ability to organize and manage multiple priorities

Able to work with a wide variety of people in a positive and productive manner

Strong customer orientation. Must possess the ability to handle difficult or irate customers

Must possess strong written and verbal communication skills

Ability to work in shifts

Commitment to company values

Computer proficiency

Answer all call professionally, using proper phone etiquette

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TO APPLY:

Success motivated, self-starters may apply by submitting an application and resume online at https://www.loraincountyprintingandpublishing.com/category/job-openings/,by mail or within at the following address:

Lorain County Printing & Publishing Attn: Human Resources – Customer Service Representative 225 East Ave Elyria, Ohio 44035

Job Type: Full-time

Required experience:

  • Customer Service: 2 years
  • Excel: 2 years

Required license or certification:

  • Driver’s License

Success motivated, self-starters may apply by submitting a resume using our online employment application form, via email to employment@chroniclet.com, by mail or within at the following address:

Lorain County Printing & Publishing
Attn: Human Resources – Customer Service Representative
225 East Ave
Elyria, Ohio 44035